Adobe Commerce and Magento Support
Providing exceptional ongoing support and site maintenance of your Magento or Adobe Commerce site comes down to two things: aptitude and attitude.
We’ll be by your side as much or a little as you need us.
Providing exceptional ongoing support and site maintenance of your Magento or Adobe Commerce site comes down to two things: aptitude and attitude.
We’ve put in the hours and earned the badges to certify our status as Adobe Commerce experts. Our clients know we know our stuff.
What they value most about their relationship with us is our refreshingly flexible and common-sense approach to post-build service.
Choose from a suite of service and maintenance packages designed to ensure your ecommerce site is always up-to-date, secure and optimised.
Contact us to discuss how Fluid can support your Adobe Commerce or Magento platform
Fill in the form below and one of our team will be in touch
What to expect from Fluid Support
Transparent reporting and communication
Your Fluid team will be as proactive in delivering ongoing support as they were throughout the build process.
With regular updates through live reporting, ticket dashboards and strategy updates from your dedicated success manager, you’ll be able to easily keep track of progress, development time and budget.
Proactive partners, guiding you on strategy
Success is rarely achieved by travelling in a straight line. Markets shift, businesses evolve, goals change.
Adaptability and collaboration are key to driving your ecommerce business forward and staying ‘future-ready’.
Your Fluid support team will be by your side, supporting you with digital strategies that balance innovation with commercial viability.
Adobe Commerce / Magento updates and security patches
Keeping your site up to date with the latest features and functionality will safeguard your customers’ data and ensure you stay compliant.
Our support team will work with you to schedule updates and security patches ahead of their release dates.
Uptime and application monitoring allows us to fix potential issues before they arise. Regular auditing provides a clear picture of the update status of modules and integrations.
Refreshingly flexible support from an expert team
We recognise that your support needs can change from month to month and year to year.
Our flexible support packages make it possible for you to get just the right level of support at the right time, as and when you need it.
Talk to your account manager today to discuss your requirements.
How we'll work with you
Communication
- Weekly/monthly update calls
- Monthly reporting
- Quarterly business reviews
- Live development report
Support
- Dedicated account manager
- A team of Adobe-accredited developers, designers & QA specialists
- Communication channel with Adobe
- Close relationships with best-in-class third- party solutions
- Training for your team
Strategy
- Ecommerce strategy
- Roadmapping
- Discovery sessions
- Project planning
- Site audit
- Core web vital monitoring
Magento and Adobe Commerce support FAQs
I'm looking for Magento ecommerce support from a UK agency specifically. How can you help?
Fluid Commerce is a UK B2B and DTC ecommerce agency that has great experience and expertise in providing retained support for Magento online stores. Our UK clients include safety equipment supplier Fletcher Stewart and premium outdoor furniture supplier Numa Style. When we partner with a company for Magento support services, we provide an agreed number of hours per month to work on that business’ online store. This covers ongoing site development and improvements to ensure it continues to perform well. The support service also includes keeping the site’s security up to date and responding to any issues with the site’s performance. Each client we partner with is assigned to a dedicated account manager, with clear lines of escalation to senior management. Our Magento support service is reliable and responsive and as a result our clients stay with us for many years.
Do you offer set support packages, bespoke approaches or both?
Our support packages are tailored to the needs of each individual client When we are instructted by a new Magento suport client, we have a detailed discussion at an early stage about the needs of the company and its online store. Based on this discovery session, we make a recommendation for the number of monthly hours required by the client to fulfil their needs. This is then discussed with the client and either agreed or amended as required. Support contacts are flexible and hours can be increased or decreased as the company and its online store evolves over time.
Do you provide ongoing support and maintenance for existing Magento stores?
Yes, this is a major part of our Magento support service. Our Magento support and development team takes care of existing Magento stores to ensure they are operating optiminally and providing the revenue growth that their companies need to see. Our Magento experts ensure sites are up to date, performing well and secure.
How quickly can you respond to urgent Magento or Adobe Commerce issues?
Fluid Commerce’s process for urgent Magento and Adobe Commerce support tickets is:
- Urgent ticket is raised via the ticket system, alerting all of our account managers who review details to ensure we have enough information to proceed with a solution.
- The ticket will then be put to the top of the queue and a developer will be asked to work on it immediately.
- The client’s account manager will provide an expected resolution time once the developer has triaged the issue and begins working on a fix.
- Deployments for urgent tickets will be issued once they are ready, and do not have to wait for the client’s next scheduled deployment
Can you help optimise and improve the performance of my Magento store?
Yes, our account managers monitor the peformance of our clients’ Magento stores and have weekly calls with clients to discuss potential improvement work and learn about priorities for the business. We want to see our clients’ Magento stores grow and grow and are on hand to provide all the optimisation and assitance that they require to do so.
Do you offer support for both Magento Open Source and Adobe Commerce?
Yes our B2B snd DTC ecommerce experts have specialist expertise in providing support for both Magento and Adobe Commerce sites Our account managers, technical specialists and developers understand the nuances of both platforms and how to get the most out of them.
Add Fluid to the mix
At Fluid Commerce we only work with B2B companies such as manufacturers, wholesalers and distributers so understand how to guide them through the complexities, and challenges that are unique to the B2B market.
But we also understand how to unlock the huge ecommerce growth potential they have and do this by being specialists in the platforms and technology they need to succeed.
With experts in Magento, Adobe Commerce, Shopify B2B and Hyvä Themes, Fluid is a leading B2B ecommerce agency for a reason: we get results.
- B2B specialist agency skilled in Magento, Adobe Commerce, Shopify B2B and Hyvä Themes
- World-class development team who thrive on complexity
- Proactive account management and support service
