Magento Open Source and Adobe Commerce Support
Expert Magento and Adobe Commerce support to keep your ecommerce site secure, stable and high-performing
Magento Support and Growth
Whether you’re looking for a new Magento support agency or need more from your existing one, our experienced Magento team can take care of the ongoing development, maintenance and optimisation of your site.
We support established Magento Open Source stores, helping B2B and D2C ecommerce teams solve technical issues, improve performance and deliver the development work that keeps their business growing.
We form long-term partnerships with the businesses we work with, proactively improving their Magento stores and customer portals to ensure they remain secure, high-performing and ready to support future growth.
From taking over an existing Magento site to security patches, upgrades, integrations and ongoing development, you’ll have a proactive UK-based team that gets to know your site and your business.
Adobe Commerce Optimisation and Development
Our Adobe Commerce team helps established B2B and D2C businesses get more from the platform, combining deep technical expertise with an understanding of their commercial priorities and growth objectives.
We work with established ecommerce businesses to improve performance, deliver new functionality, and tackle the technical challenges that can hold back growth. Whether that means evolving complex B2B capabilities, improving the customer experience or integrating Adobe Commerce with your wider technology stack, we provide the expertise to keep your platform progressing.
As your Adobe Commerce partner, we’ll work closely with your ecommerce team to understand your priorities, plan development effectively and continually improve the platform as your business evolves.
Looking for a new Magento or Adobe Commerce support agency? Talk to our team.
Fill in the form below and one of our team will be in touch
What to expect from Fluid Commerce's Magento and Adobe Commerce Support Service
Transparent reporting and communication
Your Fluid team will be as proactive in delivering ongoing support as they were throughout the build process.
With regular updates through live reporting, ticket dashboards and strategy updates from your dedicated success manager, you’ll be able to easily keep track of progress, development time and budget.
Proactive partners, guiding you on strategy
Success is rarely achieved by travelling in a straight line. Markets shift, businesses evolve, goals change.
Adaptability and collaboration are key to driving your ecommerce business forward and staying ‘future-ready’.
Your Fluid support team will be by your side, supporting you with digital strategies that balance innovation with commercial viability.
Adobe Commerce / Magento updates and security patches
Keeping your site up to date with the latest features and functionality will safeguard your customers’ data and ensure you stay compliant.
Our support team will work with you to schedule updates and security patches ahead of their release dates.
Uptime and application monitoring allows us to fix potential issues before they arise. Regular auditing provides a clear picture of the update status of modules and integrations.
Refreshingly flexible support from an expert team
We recognise that your support needs can change from month to month and year to year.
Our flexible support packages make it possible for you to get just the right level of support at the right time, as and when you need it.
Talk to your account manager today to discuss your requirements.
How we'll work with you
Communication
- Weekly/monthly update calls
- Monthly reporting
- Quarterly business reviews
- Live development report
Support
- Dedicated account manager
- A team of Adobe-accredited developers, designers & QA specialists
- Communication channel with Adobe
- Close relationships with best-in-class third- party solutions
- Training for your team
Strategy
- Ecommerce strategy
- Roadmapping
- Discovery sessions
- Project planning
- Site audit
- Core web vital monitoring
Magento and Adobe Commerce support FAQs
I'm looking for Magento ecommerce support from a UK agency specifically. How can you help?
Fluid Commerce is a UK B2B and DTC ecommerce agency that has great experience and expertise in providing retained support for Magento online stores. Our UK clients include safety equipment supplier Fletcher Stewart and premium outdoor furniture supplier Numa Style. When we partner with a company for Magento support services, we provide an agreed number of hours per month to work on that business’ online store. This covers ongoing site development and improvements to ensure it continues to perform well. The support service also includes keeping the site’s security up to date and responding to any issues with the site’s performance. Each client we partner with is assigned to a dedicated account manager, with clear lines of escalation to senior management. Our Magento support service is reliable and responsive, and as a result, our clients stay with us for many years.
Do you offer set support packages, bespoke approaches or both?
Our support packages are tailored to the needs of each individual client. When we are instructed by a new Magento support client, we have a detailed discussion at an early stage about the needs of the company and its online store. Based on this discovery session, we make a recommendation for the number of monthly hours required by the client to fulfil their needs. This is then discussed with the client and either agreed or amended as required. Support contracts are flexible, and hours can be increased or decreased as the company and its online store evolve over time.
Do you provide ongoing support and maintenance for existing Magento stores?
Yes, this is a major part of our Magento support service. Our Magento support and development team takes care of existing Magento stores to ensure they operate optimally and deliver the revenue growth their companies need to see. Our Magento experts ensure sites are up to date, perform well and are secure.
How quickly can you respond to urgent Magento or Adobe Commerce issues?
Fluid Commerce’s process for urgent Magento and Adobe Commerce support tickets is:
- An urgent ticket is raised via the ticket system, alerting all of our account managers, who review the details to ensure we have enough information to proceed with a solution.
- The ticket will then be put to the top of the queue and a developer will be asked to work on it immediately.
- The client’s account manager will provide an expected resolution time once the developer has triaged the issue and begins working on a fix.
- Deployments for urgent tickets will be issued once they are ready and do not have to wait for the client’s next scheduled deployment
Can you help optimise and improve the performance of my Magento store?
Yes. Our Magento team continually reviews the performance of our clients’ stores, identifying technical issues and opportunities to improve speed, stability, user experience and conversion.
Working alongside your dedicated account manager, our developers and technical specialists can recommend and deliver improvements based on your ecommerce priorities and growth objectives.
Do you offer support for both Magento Open Source and Adobe Commerce?
Yes, our B2B and D2C ecommerce experts have specialist expertise in providing support for both Magento and Adobe Commerce sites. Our account managers, technical specialists, and developers understand the nuances of both platforms and how to get the most out of them.
Add Fluid to the mix
At Fluid Commerce we only work with B2B and D2C companies such as suppliers. manufacturers, wholesalers and distributers so understand how to guide them through the complexities, and challenges that are unique to their markets.
But we also understand how to unlock the huge ecommerce growth potential they have and do this by being specialists in the platforms and technology they need to succeed.
With experts in Magento, Adobe Commerce, Shopify and Hyvä Themes, Fluid is a leading B2B and D2C ecommerce agency for a reason: we get results.
- B2B and D2C specialist agency skilled in Magento, Adobe Commerce, Shopify and Hyvä Themes
- World-class development team who thrive on complexity
- Proactive account management and support service
