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A benchmark report of 100 business and industrial retailers
Download the first edition of our Business and Industrial (B2B) 100: Ecommerce Report (2020 Magento Edition), a benchmark report analysing 100 retailers in B2B industries.
The primary aim of this report is to analyse the industry and identify key trends that other retailers can benchmark against. How many B2B retailers have a higher than average site speed? How do B2B retailers use loyalty programmes? How many B2B retailers offer Apple Pay as a payment method? These trends present a clear picture of where customer expectations lie, but also where the key opportunities are for retailers both in the B2B space and others.
These trends cover:
- Speed and security
- Mobile UX
- Product and collection pages
- Sorting, filtering and site search
- Reviews, trust, community and loyalty
- Checkout and payments
Each retailer in this report has also been given a benchmark score, based on a number of scoring criteria with a foundation in ecommerce best practice, providing us with a list of top performing B2B retailers for others to take inspiration from.