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Gecko Jewellery

Consultancy | Integrations | Magento Support

Stablising a B2B Magento Open Source platform to create a solid foundation for growth

Industry

Fashion & Accessories

Technology

Magento Open Source

Service

Magento Support
Integrations

black necklace and two black rings
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The client

Founded in London in 1991, Gecko Jewellery has become one of the UK’s largest jewellery suppliers. 

They are known as the most comprehensive “one-stop-shop” wholesaler offering customers seven unique collections suited for women, men and children with a range of price points.

The brief

Gecko Jewellery had been dealt a challenge. Their previous agency had ceased to exist overnight, leaving them with no development support or ecommerce consultancy.

They had several projects lined up for their B2B Magento Open Source platform, and there were several issues affecting their customers that needed remedying quickly.

Services

Magento Support

Integrations

Consultancy

The priorities

  • Site-wide security updates
  • Migrate the website from a server that was managed by their previous development agency to a new hosting provider
  • Review the setup between hosting and ERP
  • Stabilise the ecommerce website by fixing long-standing issues
  • Discuss short and long-term projects
  • Upgrade all third-party modules
  • Stabilise the e-commerce website by fixing long-standing issues
  • Discuss short and long-term projects

In response to these priorities, we sat down with the Gecko Jewellery team and discussed an action plan to achieve all main objectives within the first few months of partnering with Fluid Commerce.

The work

The first stage was to establish a new hosting provider. We recommended one of our partners, CoreFinity.

Between Fluid Commerce and CoreFinity, we quickly established the requirements of how the site was set up on the current server with the ERP platform and proposed a new setup.

Integration service

Once the new server was set up, the work began to upgrade the Magento Open Source environment to the latest security version and add in two-factor authentication for admin logins.

The migration took place a few days later to the new server and Gecko Jewellery was up and running with a new development agency and hosting provider.

Over the next few days, all major issues Gecko Jewellery raised were fixed and ready to be pushed to their live site.

The future

During the first week, we discussed the projects that Gecko wanted to quickly get off the ground.

The largest project was a partnership with a household name UK Jewellery retailer to supply a custom engraving website for their customers.

This is currently in progress and will be going live at the end of October 2024.

Gecko Jewellery website on mobile

Results

By moving to a managed hosting service, the website has benefitted from increased performance:

  • Homepage has seen a 35% increase in speed for TTFB
  • Category page has seen a 51% increase in speed for TTFB
  • Product page has seen a 54% increase in speed for TTFB
  • Cart page has seen a 50% increase in speed for TTFB

The site is fully secure with all of the latest security patches and upgrades for modules.

By adding in two-factor authentication, Gecko Jewellery has minimised the risk of being maliciously intruded, which in turn is safer for their customers.

Gecko Jewellery now has a close working relationship with their Fluid Commerce account manager who understands how the business works and is offering ecommerce consultancy to drive the business forward.

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"From the start, the team at Fluid Commerce understood our position and worked hard to help us get back on track and put us at ease. Their smooth onboarding process was a huge relief!

The communication has been excellent, quick, thorough, and clear. The reporting process is transparent and easy to follow.

Our account manager at Fluid is great to work with. They understand our requirements and have been very helpful in navigating the challenges from our previous situation. The team is very thorough, knowledgeable and easy to work with."

Amber Schormans
Digital Marketing Coordinator | Gecko Jewellery

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Want an experienced ecommerce partner by your side?

Book a free discovery call

  • Discover how Magento Support can give your B2B business the advantage
  • Share your digital objectives and pain points
  • Learn more about our approach and expertise
  • Discuss timeframes and budgets

Manchester HQ
Colony Jactin House, 24 Hood St, Manchester, M4 6WX

London
White Collar Factory, 1 Old Street Yard, London, EC1Y 8AF

0161 762 4920
[email protected]

Services
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Recent Work

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